FAQs

 

How do I place an order?

Simply choose your color/size from the dropdown menu on the product page, then click the “Add To Cart” button and proceed to checkout.

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

What are your business ours?
Monday to Friday
8am to 7pm EST
How can I contact Toolbox Supply?
Email: support@bslau.com
Phone +447496 663955
What is the mailing address from Toolbox Supply?

+447496 663955

When will I hear back about my email inquiry?

We typically respond to emails within three business days

What payment methods do you accept?
You can purchase on our website using a debit or credit card.

We accept the following debit or credit cards:

  • Visa
  • Master_card 
  • Amex
  • Diners_club 
  • Apple_pay 
  • Discover
  • Shop_Pay
  • Google_pay 
  • Maestro  
  • PayPal



You can chose these payment methods at checkout.

What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

How secure is my personal information?

bslau adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Support 24/7-

Email: support@bslau.com
Phone: +447496 663955
Address: 71-75 Shelton Street, London, England WC2H 9JQ, United Kingdom